Privacy Policy

Welcome to Carlux365! We prioritize the privacy of our users and are committed to safeguarding their personal information. Our Privacy Policy explains how we collect, use, and protect the data you provide. By accessing or using our website and services, you agree to comply with the terms outlined in this policy.

  1. Information Collection

    When you make a reservation or use our website, we may collect personal information including your name, contact details, driver's license information, and payment details.

  2. Use of Information

    We use your data to manage bookings, support customers, and improve services. We don’t share it for third-party marketing without your consent.

  3. Data Security

    We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse. However, please note that no data transmission over the internet can be guaranteed as 100% secure.

  4. Data Retention

    We retain your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy unless a more extended retention period is required or permitted by law.

  5. Third-Party Links

    Our website may contain links to third-party websites or services. We are not responsible for these external sites' privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

  6. Cookies and Tracking Technologies

    We may use cookies and similar tracking technologies to enhance your browsing experience and gather information about your usage of our website. You can adjust your browser settings to refuse cookies, although this may limit certain functionalities of our site.

  7. Prohibited Activities

    Smoking is strictly prohibited in the rental car; a 1500 AED cleaning fee applies if detected. Off-road driving on sand is forbidden. The vehicle must not be used for illegal activities, driving under the influence, exceeding passenger capacity, or driving outside UAE borders without prior approval.

  8. Prohibited Conduct

    You must follow specific rules and guidelines when using our website to maintain a safe and respectful user environment. Prohibited conduct includes posting or transmitting unlawful, threatening, defamatory, obscene, or profane material and any content that may result in civil or criminal liability. Uploading files containing viruses, interfering with the proper functioning of the website, collecting personal information of other participants, or using our services for illegal purposes is strictly prohibited. Failure to comply with these rules may lead to civil or criminal liability.

  9. Updates to Privacy Policy

    We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us
Your luxury experience starts with one message.

Our team is dedicated to ensuring your luxury ride is seamless and extraordinary. Contact us if you have questions, need assistance, or want to learn more about our exceptional services and fleet. Create memories with Carlux365 that will last a lifetime. Call us at the provided phone number, email us, or fill out the form on our website.