Privacy
Policy

When you make a reservation or use our website, we may collect:

• Personal details: your name, email address, phone number, nationality, and date of birth.

• Identification: driver's licence details, passport or Emirates ID number, and UAE visa or residency status.

• Payment information: credit or debit card details, processed securely. We do not store full card numbers.

• Website usage: IP address, browser type, and pages visited via cookies and analytics tools (see clause 6).

• Communications: records of your enquiries by phone, email, or WhatsApp.

We use your data to:

• Process and manage your booking and rental agreement.

• Verify your identity and driving eligibility.

• Handle payments, deposits, and any additional charges.

• Provide customer support and resolve disputes.

• Comply with UAE legal, tax, and regulatory obligations.

• Improve our website, fleet, and services.

We share your information only where necessary:

• Service providers: payment processors, insurers, and system operators who are contractually bound to protect your data.

• Legal requirements: UAE authorities or law enforcement where required by law or to protect our legal rights.

• Insurance or accident claims: relevant parties such as insurers, police, or third-party claimants where a claim requires it.

We do not sell, rent, or trade your personal information to any third party.

We implement industry-standard security measures to protect your information from unauthorised access, loss, or misuse, including:

• Encrypted data transmission (SSL/TLS).

• Restricted internal access on a need-to-know basis.

• Secure storage systems with access controls.

We retain your personal information for as long as necessary to fulfil the purposes in this Policy and to meet our legal obligations. Rental and booking records are kept for a minimum of five (5) years after the rental ends. When no longer required, data is securely deleted or anonymised.

We use cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. Types include:

• Essential cookies: required for the website to function, including booking forms and session management.

• Analytics cookies: aggregate, anonymised data on how visitors use our site.

You can adjust your browser settings to refuse cookies at any time. Note that disabling cookies may limit certain website functionality, including the ability to complete bookings online.

Subject to applicable UAE law, you have the right to access, correct, or request deletion of your personal information, and to object to its use for marketing. To exercise any of these rights, contact us in writing at info@carlux365.com. We will respond within a reasonable timeframe.

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external sites before sharing your personal information.

When using our website, you must not:

• Post or transmit unlawful, defamatory, threatening, or obscene content.

• Upload files containing viruses or malicious code.

• Attempt to gain unauthorised access to our systems or user accounts.

• Collect personal information of other users without their consent.

• Use our website or services for any unlawful purpose.

Violations may result in suspension of access and could give rise to civil or criminal liability.

We may update this Privacy Policy at any time. Changes take effect once posted on our website, with the "Last updated" date revised accordingly. Continued use of our services constitutes acceptance of the revised Policy.